Privacy Policy
Last updated 26 October 2026
🚧 Pre-launch version. Civio is in development and not open to the public yet. This page will be updated before launch; we'll announce important changes.
The short version
- 💬 We never read your messages. Civio only notices that a message was sent, to give chat XP.
- 🎮 We store your Discord ID and your game progress, and nothing more about you than the game needs.
- 🙈 You choose what others see with
/privacy. - 🚫 We don't sell your data or show ads.
- 🗑️ Email [email protected] to see or delete your data.
1. Who is responsible
Civio is made by MoxNexus, which is responsible for your data (the "data controller"). Contact: [email protected].
2. What we collect, and why
| Data | Where it comes from | Why |
|---|---|---|
| Your Discord user ID | Using Civio | To know whose progress is whose |
| Game progress: coins, XP, level, job, home and its name, items, quests, achievements, badges, streaks, timers, tutorial, CiviBucks | Playing | To run the game |
| When you were last active in a server, and that a message was sent (never what it says) | Chatting | Chat XP and city activity |
| Your choices: privacy settings, badges | /privacy, /achievements, the website |
To respect them |
| Records of coin, item and CiviBuck changes | Every change | To prevent cheating, fix mistakes and handle support |
| Moderation cases: who, which moderator, the reason, when | Moderation commands | Server moderation history |
| Server details: ID, name, text-channel names, settings, city stats | Servers that add Civio | To run each city and the admin dashboard |
| Website login: username, avatar, a Discord access token, a hashed session token | Logging in to civio.gg | To show your profile and the servers you manage |
We never collect message content. Civio doesn't have Discord's message-content permission.
Website login asks Discord only for your basic profile (identify) and your server list (guilds).
3. Our legal basis
We use this data because it's needed to provide the game you chose to use, and for our legitimate interests in keeping Civio fair, secure and working (UK GDPR Article 6(1)(b) and (f)).
4. What other people can see
- Other players can see your level, home and badges, and your balance and inventory unless you hide them with
/privacy. - If a server has a progression channel, your purchases, upgrades, level-ups and achievements are celebrated there,
unless you choose
/privacy progression: private. - Cities appear on public leaderboards (name, icon, stats) only if their admins opt in.
- Server admins can see their own server's settings and moderation cases.
5. Who we share it with
- Discord, because Civio runs on Discord (see Discord's Privacy Policy).
- Cloudflare, which delivers civio.gg securely. It handles your connection, including your IP address, but we don't store IP addresses ourselves.
- Nobody else. We don't sell data or use advertising. We'd share data only if the law requires it.
Our servers are in the United Kingdom. Discord and Cloudflare may process data in other countries under their own safeguards.
6. Cookies
civio.gg uses only cookies that are needed for it to work: a login cookie (lasts 7 days, or until you log out) and a cookie that protects the login process for 10 minutes. No tracking or advertising cookies.
7. How long we keep it
- Game data: while you play, so your progress is there when you come back. Ask us to delete it at any time.
- If a server removes Civio, its city is kept so it can return if the bot is added again. Server owners can ask us to delete it.
- Website logins: end after 7 days, or when you log out.
- Moderation cases and change records: kept as long as the related server or account data exists.
8. Your rights
Under UK data protection law you can ask to see your data, correct it, delete it, limit or object to how we use it, or get a copy to take elsewhere. Email [email protected] from the address you'd like us to reply to, with your Discord user ID. We'll answer within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO).
9. Children
Civio is for people old enough to use Discord (at least 13 in the UK). We don't knowingly collect data from anyone younger. If you think we have, email [email protected] and we'll delete it.
10. Security
The database is never exposed to the internet, website sessions are stored as hashes, and the website never holds the bot's credentials. No system is perfect: if a breach affects you, we'll tell you and the ICO where the law requires.
11. Changes
We'll update this policy when Civio starts storing something new, and before purchases go live. The date at the top shows the latest version; important changes will be announced.